About us
We're an IT company fully dedicated to remote support
Founders and CEO
Rodrigo Traid
ALM Subject Matter Expert
Certified Technology Specialist
.NET Technology Advisor
Daniel Manfredi
Network Administrator
Manager — Official Support DELL
CISCO Certified Network Associate (CCNA)
Microsoft MCITP SA Windows 2008 Server with AD
Certified “Microsoft Technet”
Tech Subject Matter Experts
Max Umlandt, Mariano Moscatelli, Benjamín Lavaisse, Daniel Thumann, Federico Soria, Emanuel Boix, Mathilde Krols, Romina Fraternalli.
5 Main Reasons
Why Us? Here are 5 of the main reasons to choose Apak for your IT Support Service
- 1 — We always keep our doors open 24/7/365: You can call us on a Holliday or Christmas and we’ll be there for your IT issues.
- 2 — Our Prices are lower: Taking into account Cost-Benefit relation you will find our prices are the right ones for the offered type of service and if you find a lower price we can negotiate with you in order to offer the best costs option.
- 3 — Support agents always waiting for your support needs: By phone, chat or e-mail the average hold time for technical support is bellow 2 minutes.
- 4 — We offer to you or your company an entire support team: If you need a support team with full dedication or on call support to a high availability application we can provide you a whole team with the technical background to perform maintenance tasks.
- 5 — Support agents carefully selected: After a technical & language interview our agents should pass an adaptation and response test to a real life support issue.
Support Promise
Our main product is client support. The %100 of our technical staff is dedicated and capacitated to perform that task.
- We promise:
- A — To be accessible, friendly, and helpful at all times.
- B — To answer your support needs by any of our contact channels (phone, chat, e-mail) on 24/7/365 within the 12 hours.
- C — To provide timely information regarding your incidents any time you need.
- D — And lastly, we promise to hear your feedback (good or bad) about our technical support agents in order to offer you or your company a better service.
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FAQs
Frequently Asked Questions
How can I or my company contact you?
To contact us you have these options:
— Contact us on the bottom of our Main web page form.
— Quick chat contact on the upper section of our Main web page: apaksupport.
— Direct phone call from our Main page: +1 877 631-0062.
In which languages do you offer support?
The Main languages used by our support agents are English and Spanish.
Where can I find the cost of your services?
You will find a prices list for Enterprise Services and Home Solution on this link.
How should I pay?
Payments are made by these secure methods:
— Paypal.
— Directly to our bank accounts
What type of support you can offer us?
We only offer remote support in order to minimize prices. Offered types of support:
— Home Solutions.
— Enterprise Services.
What kind of software is supported by your company?
Our company supports all the applications running on Windows, Windows Server, Windows Mobile, Linux, Unix, Android, Mac OS and Custom-Tailored software made for your business (In this case we'll need some knowledge transfer sessions in order to give you the best quality of support).
Can I have on cloud backup options?
Yes, we offer on cloud backup options. Please contact us for this service and prices.
Is the Remote support safe enough?
The remote support is easy, secure and fast. You can start a secure remote support session with 2 clicks after contacting us. All systems we use encrypt all support data to keep you and your company safe through internet connection.
Which are the home solutions?
Please visit our Home Solutions Section Click here.
Which are the Enterprise Services?
Please visit our Enterprise Services Section Click here.
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Enterprise Services
Under which situations can you or your company count on us?
- You currently have an IT area and need to expand it in order to perform maintenance tasks, servers support, workstations support or any custom-tailored software support.
- You don't have an IT area and your company has grown enough to require a dedicated support service for software corporate tools or workstations.
- Your company needs a Helpdesk (L1 or L2) to receive, track, solve or redirect issues to other area.
- You have a tool or critical server that needs a 24x7 On-Call support team for a quick resolution of incidents.
- Your company has a corporate software tool and is required to have it available all the time.
- You have a few workstations and need to have it all under optimal conditions for carrying out daily activities.
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Home Solutions
Inside our Home Solutions services are
- Proactive Support: This is the most required support on our Home Services and is based on the proactive maintenance through a constant software and hardware check. Our Support Agents work with 1, 2 or 3 remote access to your PC’s or Laptops (doesn’t matter the brand of it) per month and we took care of perform test activities and correct any failures points, bad configurations, delete viruses and system optimization. After each proactive support session you’ll receive a detailed report of the work made and special recommendations if needed. The contracts for this service can be made Bi-Yearly or Yearly.
- On-Demand Support: The client receive a package with a number of limited support sessions. This kind of support is to solve an identified problem or to be
- assisted by our support agents on the use of an specified tool. In the case of an on-site support is needed because the problem can’t be resolved remotely we’ll take care of it adding the charges needed to perform the on-site activity. The contracts for this service can be made Bi-Yearly or Yearly.
- On The Fly Support: This kind of support is for one time use only, also the support agent can only give a 60 minutes support session. Once the payment is made, you need to contact our support agents calling our
Toll Free number (+1 877 631 0062).
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